Delete your account

1. Open the Resolv Machine app and sign in.
2. Tap your profile picture at the top of the screen to open Profile.
3. Tap Delete account, then confirm.

1. Open the Resident Care app and sign in.
2. Tap the account icon at the top right of the screen.
3. Tap Delete account, then confirm.

Enter the email you sign in with and we will delete the account for you.

• Straight away: you are signed out and the account can no longer be used.
• After 30 days: your sign-in (password and login identity) is permanently deleted. Until then you can contact us to cancel the deletion.

Deleted

• Your login and password, after 30 days.
• Your access to every project, building and unit you were part of, immediately.

Kept

• Your name and email address, only as the author shown on records you created, so the history of a project still says who did what.
• Work records you added to a project: defects, inspection findings, photos, voice notes, messages and responses. These belong to the builder or organisation that runs the project and stay with them.
• For Resident Care: issues you reported, with their photos and messages, stay with your builder so they can still repair and close them.

Kept records are held for as long as the builder or organisation keeps the project. To ask for any of that content to be removed as well, send a request with the form above.